On April 23, 2024, the European Parliament adopted the “right to repair” by an overwhelming majority of 584 votes to 3. This decision marks a decisive step towards a more sustainable and environmentally friendly future. Member states now have 24 months to implement this Directive into national law. According to Tagesschau, a draft law is to be presented in Germany later this year.
The Directive contains several important provisions that give consumers more rights and options when repairing their products:
This Directive allows consumers to take an even more active role in maintaining their purchased products. This not only has positive effects on the environment, but also on your own wallet.
Of course, the introduction of the right to repair presents companies with new challenges, particularly in terms of providing the necessary resources and information. At the same time, however, it also opens up opportunities for developing new business models and strengthening customer relationships. Companies that promote a culture of transparency and support can position themselves as pioneers in sustainability.
By developing innovative self-service options, companies can better support their customers while strengthening their position in terms of sustainability. Examples include:
The “right to repair” is a win-win-win situation: good for the climate, good for consumers' wallets, and good for companies that position themselves for sustainability with digital repair platforms. It is a decisive step towards a more sustainable and responsible future that has a lasting positive impact on both the environment and the economy.
Give your customers direct access to information, support, and services — around the clock.