Give your customers direct access to information, support, and services — around the clock.
Your customers can navigate through detailed product catalogs and assemble products themselves according to their specific requirements using configurators. This simplifies the sales process and can also simplify the search for solutions to problems.
Your customers can view their order history, track current orders and, if necessary, receive suitable solutions for their ordered products without having to search for them for a long time.
Within account management, your customers can independently manage their personal data, account settings and preferences. This gives customers full control over their information and preferences, leading to higher user satisfaction and reducing administrative tasks for your team.
A knowledge database provides central access to an extensive collection of articles, instructions and frequently asked questions (FAQs), which help customers find solutions to their concerns on their own. By connecting to the order history, this area can be highly personalized.
Using a ticketing system, customers can create support requests as tickets directly in the portal, track their processing status in real time and add additional information as needed. This ensures structured and efficient communication between customers and the support team, which allows inquiries to be resolved more quickly.
The self-service portal enables customers to access the information and services they need anytime, anywhere, which reduces waiting times and increases satisfaction.
Your self-service portal can help the majority of your customers with automated processes, which reduces your staff costs and ensures the scalability of your customer service. In addition, the portal is modularly expandable and can also offer additional functions without much effort.
By automating routine inquiries and ordering processes, the portal relieves your customer service team. Your experts can focus on more complex inquiries and have less administrative work.
Through interactions in the self-service portal, you gain valuable insights into customer preferences and behavior, which can be used to optimize products, services, and customer experiences.
“With our new self-service-portal, we were able to increase customer satisfaction. It is impressive how quickly and efficiently problems can now be solved independently by our customers. ”
Stefan Brunner // Head of CX Projects
Teufel is Europe's largest direct seller of audio products. For the 2023 Christmas season, they wanted to expand the self-service offering in customer service in order to be able to use the existing resources more effectively for truly urgent customer problems. In summer 2023, we therefore began developing a self-service portal.
Gemeinsam klären wir deine Fragen und schauen, wie eine Umsetzung aussehen könnte.
How is data backed up in the self-service portal?
How can the self-service portal be integrated into existing IT systems and software solutions?
Can a self-service portal scale as my business grows and the number of users grows?
How can the success and effectiveness of the self-service portal be measured?
Does the self-service portal comply with all relevant legal and industry-specific regulations?
How long does it take to implement a self-service portal?
Can the self-service portal be adapted to specific business processes and user requirements?
What are the costs associated with developing, implementing, and maintaining a self-service portal?
How easy is the self-service portal for end users (e.g. employees, customers, suppliers) to use?