A self-service portal as a central interface for your customer service
How can you pick up your customers at a central location and offer a smooth customer journey through your self-service?
Digital interactions
Digitale Funktion
Automate your customer service with our digital self-service assistant
24/7 problem solutions for your customers.
Automated fault diagnosis
Your customers are guided through a structured process to quickly identify the cause of their problem. This relieves your support team, as the search for solutions can be started the first time you contact us.
Direct access to help resources
Your customers are directed specifically to existing self-service functions and help articles in order to solve their problem independently without waiting time. This allows your self-service offerings to be used more efficiently and gives your team more time for complex problems.
Customizable solution paths
The problem diagnosis and solutions can be individually adapted to your products and services to relieve your customer service in the desired areas and increase customer satisfaction.
Seamless integration
The self-service assistant is easy to integrate on your service page and in your customers' account area. Your existing services, help articles and ticket system can be connected via interfaces.
Use Cases
Mechanical and plant engineering
In the mechanical engineering industry, the self-service assistant enables end users and technicians to quickly diagnose and fix specific problems with machines and systems. It provides detailed step-by-step instructions and technical documentation to find efficient solutions during commissioning, maintenance or faults.
Chemical industry
For the chemical industry, the self-service assistant provides important resources for handling, using and storing chemical products. It provides information on safety regulations, handling instructions, and emergency measures, which reduces the risk of accidents and ensures compliance with industry standards and regulations.
Electronics production
For companies in electronics production, the self-service assistant offers quick troubleshooting of hardware problems, such as production outages or connection problems. Users can independently identify the problem and have direct access to specialized resources and contacts for spare parts.
Power generation and distribution
In the energy generation sector, the self-service assistant helps operators of energy plants to effectively manage operational and maintenance issues. It provides solutions to common problems, access to maintenance logs, and instructions for efficient troubleshooting, which increases energy supply reliability and helps optimize energy production.
Automotive
In the automotive industry, self-service assistants support both end customers and dealers in solving questions relating to automotive technology and software. It provides access to extensive databases with error codes, instructions for resolving minor problems yourself and information on the latest vehicle software.
Improved product feedback
The automated and easily measurable problem analysis gives you valuable insights into common customer problems and can use collected data to evaluate and prioritize.
Increasing operational efficiency
With quickly available problem solutions, your customers can independently minimize their downtime, while your own team also becomes more efficient because more time is freed up for complex problems.
Reduce support costs
Due to the increased usage rate of self-service features, your customers need personal contact with your support less frequently, which saves you resources.
Increasing customer satisfaction
Immediately available solutions can significantly improve the customer experience, which increases trust in your company.
That's what our customers say
Die passende Erfolgsstory
Teufel is Europe's largest direct seller of audio products. In summer 2023, we began the development of a self-service portal. Part of this portal was a self-service assistant who helps customers analyze problems and find solutions to relieve Teufel customer service at this point.
Technical integration into your systems
The self-service assistant can be easily linked or integrated in the desired area. For example, in the order overview of your customers. Service offers are either set up as forwarders or connected directly via an interface.
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Frequently asked questions
What is the cost of implementing the Self-Service Assistant?
Is there any support or training available to implement the Self-Service Assistant?
Can the Self-Service Assistant be deployed in multiple languages?
What types of problems can the Self-Service Assistant solve?
How does the self-service assistant integrate into existing systems?
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