Solutions
Knowledge
The Unicorns
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24/7 problem solutions for your customers.
Your customers are guided through a structured process to quickly identify the cause of their problem. This relieves your support team, as the search for solutions can be started the first time you contact us.
Your customers are directed specifically to existing self-service functions and help articles in order to solve their problem independently without waiting time. This allows your self-service offerings to be used more efficiently and gives your team more time for complex problems.
The problem diagnosis and solutions can be individually adapted to your products and services to relieve your customer service in the desired areas and increase customer satisfaction.
The self-service assistant is easy to integrate on your service page and in your customers' account area. Your existing services, help articles and ticket system can be connected via interfaces.
In the mechanical engineering industry, the self-service assistant enables end users and technicians to quickly diagnose and fix specific problems with machines and systems. It provides detailed step-by-step instructions and technical documentation to find efficient solutions during commissioning, maintenance or faults.
In the energy generation sector, the self-service assistant helps operators of energy plants to effectively manage operational and maintenance issues. It provides solutions to common problems, access to maintenance logs, and instructions for efficient troubleshooting, which increases energy supply reliability and helps optimize energy production.
For companies in electronics production, the self-service assistant offers quick troubleshooting of hardware problems, such as production outages or connection problems. Users can independently identify the problem and have direct access to specialized resources and contacts for spare parts.
For the chemical industry, the self-service assistant provides important resources for handling, using and storing chemical products. It provides information on safety regulations, handling instructions, and emergency measures, which reduces the risk of accidents and ensures compliance with industry standards and regulations.
For the chemical industry, the self-service assistant provides important resources for handling, using and storing chemical products. It provides information on safety regulations, handling instructions, and emergency measures, which reduces the risk of accidents and ensures compliance with industry standards and regulations.
Due to the increased usage rate of self-service features, your customers need personal contact with your support less frequently, which saves you resources.
The automated and easily measurable problem analysis gives you valuable insights into common customer problems and can use collected data to evaluate and prioritize.
With quickly available problem solutions, your customers can independently minimize their downtime, while your own team also becomes more efficient because more time is freed up for complex problems.
Immediately available solutions can significantly improve the customer experience, which increases trust in your company.
Teufel is Europe's largest direct seller of audio products. In summer 2023, we began the development of a self-service portal. Part of this portal was a self-service assistant who helps customers analyze problems and find solutions to relieve Teufel customer service at this point.
The self-service assistant can be easily linked or integrated in the desired area. For example, in the order overview of your customers. Service offers are either set up as forwarders or connected directly via an interface.
Gemeinsam klären wir deine Fragen und schauen, wie eine Umsetzung aussehen könnte.
How does the self-service assistant integrate into existing systems?
Is there any support or training available to implement the Self-Service Assistant?
Can the Self-Service Assistant be deployed in multiple languages?
What is the cost of implementing the Self-Service Assistant?
What types of problems can the Self-Service Assistant solve?
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